Refunds & Cancellations

We want you to be happy with your order. Here's how cancellations, refunds and problem orders are handled.

Changing or cancelling an order

Contact us as soon as possible if you need to change or cancel an order — email hello@flourishflorist.co.uk or call us. Because each order is made fresh to order, we can only offer a full refund for cancellations made before we've begun preparing your flowers. Once preparation has started, we may not be able to offer a refund, as our flowers are perishable and made especially for you.

Damaged, faulty or missing orders

If your flowers arrive damaged, are not as described, or don't arrive at all, please contact us within 48 hours with a photo where possible. We'll offer a replacement or a full refund, whichever you prefer.

Gift vouchers

Gift vouchers are non-refundable once purchased but do not expire. [Voucher terms to be confirmed].

How refunds are paid

Approved refunds are returned to your original payment method via Stripe, usually within 5-10 business days. This policy sits alongside, and does not affect, your other legal rights.